Shipping

We are pleased to offer FREE standard shipping on all orders within the continental United States only. Standard shipping is three to five days. Please note that this does not include shipping to P.O. boxes.

We strive to ship all new orders within one business day (Monday - Friday). You should receive an email when your order ships containing the tracking number and estimated time of arrival. Please allow up to five business days for your order to arrive to you after it is shipped.

Lost or missing packages

If you have any problems with delivery or have not received your order as scheduled, please contact us at ohbabybybrenda@gmail.com within seven days of expected delivery date. Any claims made after seven days may be denied.

Returns

We want you to be happy with your purchase. Therefore, we have a 30-day return policy. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. 

To be eligible for a return, your item must be in the same condition that you received it, unused and with tags. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at ohbabybybrenda@gmail.com. Please note that returns will need to be sent to the following address: 10535 Wildhorse Ln., Littleton, CO 80125 

You can always contact us for any return question at ohbabybybrenda@gmail.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable items

Custom products (such as special orders or personalized items) cannot be returned. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your return item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Please allow 7-10 business days for your refund to post to your account.
If more than 15 business days have passed since we’ve approved your return, please contact us at ohbabybybrenda@gmail.com.